> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tetherai.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Get conversation monitor report

> Returns a paginated dashboard of conversations the autopilot/agent has likely stalled on, combining AI-stuck and abandoned-conversation categories. The page contains contact/conversation identifiers, channel, latest inbound timestamp, assignee names, and per-row access. Query params: page, limit (<=100), category (ai_stuck | agent_abandoned), skipThreshold, departmentId, organizationId (SUPERADMIN only).



## OpenAPI

````yaml /api-reference/openapi.yaml get /api/conversation-monitor/report
openapi: 3.0.3
info:
  title: Tether Relay and Tether API
  version: 1.0.0
  description: >-
    Route-derived OpenAPI contract generated from tether-relay backend sources.
    Regenerate with scripts/sync-openapi-from-backend.mjs.
servers:
  - url: https://your-instance.example.com
    description: Production
  - url: http://localhost:2212
    description: Local API service
security: []
tags:
  - name: AI
  - name: Applications
  - name: Approval
  - name: Auth
  - name: Automations
  - name: Calls
  - name: Campaigns
  - name: Contact Analytics
  - name: Contact Metrics
  - name: Contact Notes
  - name: Contacts
  - name: Conversation Monitor
  - name: Conversations
  - name: Departments
  - name: Email
  - name: Escalation Dashboard
  - name: Event Logs
  - name: Google Sheets
  - name: Marketplace
  - name: Messages
  - name: Notification Sounds
  - name: Notifications
  - name: Org Snapshots
  - name: Organizations
  - name: Outreach
  - name: Outreach Metrics
  - name: Outreach Sources
  - name: Pipelines
  - name: Processes
  - name: Prompts
  - name: Reminders
  - name: Sms
  - name: Templates
  - name: Traces
  - name: Training
  - name: Upload
  - name: User Snapshots
  - name: Users
  - name: Vertical
  - name: Webchats
  - name: Webhook
paths:
  /api/conversation-monitor/report:
    get:
      tags:
        - Conversation Monitor
      summary: Get conversation monitor report
      description: >-
        Returns a paginated dashboard of conversations the autopilot/agent has
        likely stalled on, combining AI-stuck and abandoned-conversation
        categories. The page contains contact/conversation identifiers, channel,
        latest inbound timestamp, assignee names, and per-row access. Query
        params: page, limit (<=100), category (ai_stuck | agent_abandoned),
        skipThreshold, departmentId, organizationId (SUPERADMIN only).
      operationId: get_conversation_monitor_report
      parameters:
        - in: query
          name: page
          required: false
          schema:
            type: integer
            minimum: 1
            default: 1
        - in: query
          name: limit
          required: false
          schema:
            type: integer
            minimum: 1
            maximum: 100
            default: 25
        - in: query
          name: category
          required: false
          schema:
            type: string
            enum:
              - ai_stuck
              - agent_abandoned
        - in: query
          name: skipThreshold
          required: false
          schema:
            type: string
            enum:
              - 'true'
              - 'false'
          description: >-
            When "true", ignores the configured threshold and returns all
            candidates.
        - in: query
          name: departmentId
          required: false
          schema:
            type: string
        - in: query
          name: organizationId
          required: false
          schema:
            type: string
          description: SUPERADMIN-only override to inspect another organization.
      responses:
        '200':
          description: Conversation monitor report returned
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationMonitorReportResponse'
        '403':
          description: Access denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationMonitorErrorResponse'
        '404':
          description: Organization not found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationMonitorErrorResponse'
        '500':
          description: Failed to fetch report
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationMonitorErrorResponse'
      security:
        - bearerAuth: []
components:
  schemas:
    ConversationMonitorReportResponse:
      type: object
      properties:
        success:
          type: boolean
          enum:
            - true
        data:
          type: object
          properties:
            organizationId:
              type: string
            generatedAt:
              type: string
              format: date-time
              nullable: true
            thresholdMinutes:
              type: number
            totalCount:
              type: integer
            snapshotMissing:
              type: boolean
            pagination:
              $ref: '#/components/schemas/ConversationMonitorPagination'
            rows:
              type: array
              items:
                $ref: '#/components/schemas/ConversationMonitorRow'
          required:
            - organizationId
            - thresholdMinutes
            - pagination
            - rows
          additionalProperties: true
      required:
        - success
        - data
      additionalProperties: true
      example:
        success: true
        data:
          organizationId: 65a0e0e0e0e0e0e0e0e0e0e0
          generatedAt: '2026-05-18T14:00:00.000Z'
          thresholdMinutes: 30
          totalCount: 42
          snapshotMissing: false
          pagination:
            page: 1
            limit: 25
            total: 42
            totalPages: 2
          rows:
            - conversationId: 65d3e0f0a0b0c0d0e0f0a0b0
              contactId: 65c2d0e0f0a0b0c0d0e0f0a0
              contactName: Jane Doe
              contactPhone: '+14155550123'
              channelType: sms
              latestInboundAt: '2026-05-18T13:45:00.000Z'
              category: ai_stuck
              assigneeNames:
                - Alice Rivera
              hasAccess: true
    ConversationMonitorErrorResponse:
      type: object
      properties:
        success:
          type: boolean
          enum:
            - false
        message:
          type: string
        error:
          type: string
      additionalProperties: true
      example:
        success: false
        message: Organization not found
        error: NOT_FOUND
    ConversationMonitorPagination:
      type: object
      properties:
        page:
          type: integer
        limit:
          type: integer
        total:
          type: integer
        totalPages:
          type: integer
      required:
        - page
        - limit
        - total
        - totalPages
      additionalProperties: true
      example:
        page: 1
        limit: 25
        total: 42
        totalPages: 2
    ConversationMonitorRow:
      type: object
      properties:
        conversationId:
          type: string
        contactId:
          type: string
        contactName:
          type: string
        contactPhone:
          type: string
          nullable: true
        channelType:
          type: string
        latestInboundMessageId:
          type: string
          nullable: true
        latestInboundAt:
          type: string
          format: date-time
          nullable: true
        category:
          type: string
          enum:
            - ai_stuck
            - agent_abandoned
        assigneeNames:
          type: array
          items:
            type: string
        hasAccess:
          type: boolean
      additionalProperties: true
      example:
        conversationId: 65d3e0f0a0b0c0d0e0f0a0b0
        contactId: 65c2d0e0f0a0b0c0d0e0f0a0
        contactName: Jane Doe
        contactPhone: '+14155550123'
        channelType: sms
        latestInboundMessageId: 65e3f0a0b0c0d0e0f0a0b0c0
        latestInboundAt: '2026-05-18T13:45:00.000Z'
        category: ai_stuck
        assigneeNames:
          - Alice Rivera
        hasAccess: true
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT

````