> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tetherai.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Get aggregate escalation dashboard statistics

> Returns top-line escalation dashboard counters: online agents, available agents, current queue length, assignments made today, and rolling 7-day average queue wait time. Optionally scoped to a department.



## OpenAPI

````yaml /api-reference/openapi.yaml get /api/escalation-dashboard/stats
openapi: 3.0.3
info:
  title: Tether Relay and Tether API
  version: 1.0.0
  description: >-
    Route-derived OpenAPI contract generated from tether-relay backend sources.
    Regenerate with scripts/sync-openapi-from-backend.mjs.
servers:
  - url: https://your-instance.example.com
    description: Production
  - url: http://localhost:2212
    description: Local API service
security: []
tags:
  - name: AI
  - name: Applications
  - name: Approval
  - name: Auth
  - name: Automations
  - name: Calls
  - name: Campaigns
  - name: Contact Analytics
  - name: Contact Metrics
  - name: Contact Notes
  - name: Contacts
  - name: Conversation Monitor
  - name: Conversations
  - name: Departments
  - name: Email
  - name: Escalation Dashboard
  - name: Event Logs
  - name: Google Sheets
  - name: Marketplace
  - name: Messages
  - name: Notification Sounds
  - name: Notifications
  - name: Org Snapshots
  - name: Organizations
  - name: Outreach
  - name: Outreach Metrics
  - name: Outreach Sources
  - name: Pipelines
  - name: Processes
  - name: Prompts
  - name: Reminders
  - name: Sms
  - name: Templates
  - name: Traces
  - name: Training
  - name: Upload
  - name: User Snapshots
  - name: Users
  - name: Vertical
  - name: Webchats
  - name: Webhook
paths:
  /api/escalation-dashboard/stats:
    get:
      tags:
        - Escalation Dashboard
      summary: Get aggregate escalation dashboard statistics
      description: >-
        Returns top-line escalation dashboard counters: online agents, available
        agents, current queue length, assignments made today, and rolling 7-day
        average queue wait time. Optionally scoped to a department.
      operationId: get_escalation_stats
      parameters:
        - in: query
          name: departmentId
          required: false
          schema:
            type: string
          description: >-
            Optional department filter. ADMIN/SUPERADMIN may pass any
            departmentId; DEPARTMENT_HEAD is implicitly scoped to their own
            department and any other value is ignored.
        - in: query
          name: tz
          required: false
          schema:
            type: string
          description: >-
            IANA timezone name (e.g. "America/Toronto") used to compute the
            start-of-today boundary for the assignedToday counter. Defaults to
            server local time.
      responses:
        '200':
          description: Escalation stats returned
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/EscalationStatsResponse'
        '403':
          description: Access denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/EscalationDashboardError'
        '500':
          description: Error fetching escalation stats
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/EscalationDashboardError'
      security:
        - bearerAuth: []
components:
  schemas:
    EscalationStatsResponse:
      type: object
      properties:
        success:
          type: boolean
          enum:
            - true
        data:
          $ref: '#/components/schemas/EscalationStats'
      required:
        - success
        - data
      additionalProperties: false
      example:
        success: true
        data:
          onlineAgents: 7
          availableAgents: 3
          queueLength: 4
          assignedToday: 28
          avgWaitTimeMs: 84500
    EscalationDashboardError:
      type: object
      properties:
        success:
          type: boolean
          enum:
            - false
        message:
          type: string
        error:
          type: string
      required:
        - success
        - message
      additionalProperties: true
      example:
        success: false
        message: Access denied
    EscalationStats:
      type: object
      properties:
        onlineAgents:
          type: integer
        availableAgents:
          type: integer
        queueLength:
          type: integer
        assignedToday:
          type: integer
        avgWaitTimeMs:
          type: integer
          description: >-
            Rolling 7-day average wait-time in milliseconds for queue-sourced
            assignments.
      required:
        - onlineAgents
        - availableAgents
        - queueLength
        - assignedToday
        - avgWaitTimeMs
      additionalProperties: false
      example:
        onlineAgents: 7
        availableAgents: 3
        queueLength: 4
        assignedToday: 28
        avgWaitTimeMs: 84500
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT

````