Get conversation monitor report
curl --request GET \
--url https://your-instance.example.com/api/conversation-monitor/report \
--header 'Authorization: Bearer <token>'import requests
url = "https://your-instance.example.com/api/conversation-monitor/report"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://your-instance.example.com/api/conversation-monitor/report', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://your-instance.example.com/api/conversation-monitor/report",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://your-instance.example.com/api/conversation-monitor/report"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://your-instance.example.com/api/conversation-monitor/report")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://your-instance.example.com/api/conversation-monitor/report")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"success": true,
"data": {
"organizationId": "65a0e0e0e0e0e0e0e0e0e0e0",
"generatedAt": "2026-05-18T14:00:00.000Z",
"thresholdMinutes": 30,
"totalCount": 42,
"snapshotMissing": false,
"pagination": {
"page": 1,
"limit": 25,
"total": 42,
"totalPages": 2
},
"rows": [
{
"conversationId": "65d3e0f0a0b0c0d0e0f0a0b0",
"contactId": "65c2d0e0f0a0b0c0d0e0f0a0",
"contactName": "Jane Doe",
"contactPhone": "+14155550123",
"channelType": "sms",
"latestInboundAt": "2026-05-18T13:45:00.000Z",
"category": "ai_stuck",
"assigneeNames": [
"Alice Rivera"
],
"hasAccess": true
}
]
}
}{
"success": false,
"message": "Organization not found",
"error": "NOT_FOUND"
}{
"success": false,
"message": "Organization not found",
"error": "NOT_FOUND"
}{
"success": false,
"message": "Organization not found",
"error": "NOT_FOUND"
}Conversation Monitor
Get conversation monitor report
Returns a paginated dashboard of conversations the autopilot/agent has likely stalled on, combining AI-stuck and abandoned-conversation categories. The page contains contact/conversation identifiers, channel, latest inbound timestamp, assignee names, and per-row access. Query params: page, limit (<=100), category (ai_stuck | agent_abandoned), skipThreshold, departmentId, organizationId (SUPERADMIN only).
GET
/
api
/
conversation-monitor
/
report
Get conversation monitor report
curl --request GET \
--url https://your-instance.example.com/api/conversation-monitor/report \
--header 'Authorization: Bearer <token>'import requests
url = "https://your-instance.example.com/api/conversation-monitor/report"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://your-instance.example.com/api/conversation-monitor/report', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://your-instance.example.com/api/conversation-monitor/report",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://your-instance.example.com/api/conversation-monitor/report"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://your-instance.example.com/api/conversation-monitor/report")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://your-instance.example.com/api/conversation-monitor/report")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"success": true,
"data": {
"organizationId": "65a0e0e0e0e0e0e0e0e0e0e0",
"generatedAt": "2026-05-18T14:00:00.000Z",
"thresholdMinutes": 30,
"totalCount": 42,
"snapshotMissing": false,
"pagination": {
"page": 1,
"limit": 25,
"total": 42,
"totalPages": 2
},
"rows": [
{
"conversationId": "65d3e0f0a0b0c0d0e0f0a0b0",
"contactId": "65c2d0e0f0a0b0c0d0e0f0a0",
"contactName": "Jane Doe",
"contactPhone": "+14155550123",
"channelType": "sms",
"latestInboundAt": "2026-05-18T13:45:00.000Z",
"category": "ai_stuck",
"assigneeNames": [
"Alice Rivera"
],
"hasAccess": true
}
]
}
}{
"success": false,
"message": "Organization not found",
"error": "NOT_FOUND"
}{
"success": false,
"message": "Organization not found",
"error": "NOT_FOUND"
}{
"success": false,
"message": "Organization not found",
"error": "NOT_FOUND"
}Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Query Parameters
Required range:
x >= 1Required range:
1 <= x <= 100Available options:
ai_stuck, agent_abandoned When "true", ignores the configured threshold and returns all candidates.
Available options:
true, false SUPERADMIN-only override to inspect another organization.