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Tether provides multiple API integration surfaces for messaging and workflow automation.

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Core API surfaces

  • Authentication endpoints (/api/auth/*) for token lifecycle.
  • Resource endpoints (/api/contacts, /api/conversation, /api/messages, /api/applications) for core workflow operations.
  • Organization and user endpoints (/api/organizations, /api/user) for account-level configuration.
  • Automation endpoints (/api/automations, /api/workflows, /api/pipelines) for orchestration.

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Example inbound integration flow

  1. Source system sends inbound event payload to POST /api/webhook/outreach.
  2. API validates and normalizes payload fields.
  3. Event is mapped to contact/application/conversation context.
  4. Automation and assignment logic is applied.
  5. Resulting state is available through resource endpoints.

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Realtime messaging flow

  1. Client authenticates and obtains bearer token.
  2. Client sends/receives message events through API and realtime channels.
  3. Conversation state updates are persisted and queryable by API.
  4. Feedback loops (for example CSAT) are exposed via conversation endpoints.
Use Quickstart, API guides, and API reference for implementation details.