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POST
ElevenLabs tool: check business hours

Body

application/json

Common shape ElevenLabs uses to invoke a server tool mid-call. called_id/called_number lets the handler resolve the user inside the calling org.

conversation_id
string

ElevenLabs conversation id; used to correlate with the cached personalization context.

agent_id
string

ElevenLabs agent id that is invoking the tool.

caller_id
string

External caller phone number.

called_id
string

Tether AI-enabled number that was called; used to resolve owning org/user.

called_number
string

Alternate key for called_id (older ElevenLabs payloads use this name).

Response

Business hours status

is_open
boolean
required
current_time
string

Formatted as <weekday> <hour>:<minute> in the org timezone

timezone
string
organization_name
string