Get webchat CSAT status (no auth required)

curl --request GET \
  --url https://your-instance.example.com/api/conversation/webchat/{webchatId}/csat-status

{
  "sessionStatus": "pending_csat",
  "hasPendingCsat": true,
  "conversationId": "65d3e0f0a0b0c0d0e0f0a0b0",
  "shouldClearSession": false
}

GET

api

conversation

webchat

{webchatId}

csat-status

Get webchat CSAT status (no auth required)

curl --request GET \
  --url https://your-instance.example.com/api/conversation/webchat/{webchatId}/csat-status

{
  "sessionStatus": "pending_csat",
  "hasPendingCsat": true,
  "conversationId": "65d3e0f0a0b0c0d0e0f0a0b0",
  "shouldClearSession": false
}

webchatId

string

required

CSAT status returned

sessionStatus

string

One of: active, pending_csat, ended

hasPendingCsat

boolean

conversationId

string

shouldClearSession

boolean

⌘I