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POST
/
api
/
conversation
/
csat
Submit CSAT from webchat widget (tiered auth)
curl --request POST \
  --url https://your-instance.example.com/api/conversation/csat \
  --header 'Content-Type: application/json' \
  --data '
{
  "webchatId": "67d3a0b0c0d0e0f0a0b0c0d0",
  "rating": 5,
  "feedback": "Great help!"
}
'
{
  "success": true,
  "conversationId": "65d3e0f0a0b0c0d0e0f0a0b0",
  "csatRating": 5,
  "csatSubmittedAt": "2026-05-18T14:00:00.000Z"
}

Body

application/json
​
webchatId
string
required
​
rating
number
required

Integer 1-5, or string parseable to integer 1-5

​
feedback
string

Response

CSAT submitted

​
success
boolean
​
conversationId
string
​
csatRating
integer
​
csatSubmittedAt
string<date-time>