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GET
/
api
/
escalation-dashboard
/
stats
Get aggregate escalation dashboard statistics
curl --request GET \
  --url https://your-instance.example.com/api/escalation-dashboard/stats \
  --header 'Authorization: Bearer <token>'
{
  "success": true,
  "data": {
    "onlineAgents": 7,
    "availableAgents": 3,
    "queueLength": 4,
    "assignedToday": 28,
    "avgWaitTimeMs": 84500
  }
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Query Parameters

​
departmentId
string

Optional department filter. ADMIN/SUPERADMIN may pass any departmentId; DEPARTMENT_HEAD is implicitly scoped to their own department and any other value is ignored.

​
tz
string

IANA timezone name (e.g. "America/Toronto") used to compute the start-of-today boundary for the assignedToday counter. Defaults to server local time.

Response

Escalation stats returned

​
success
enum<boolean>
required
Available options:
true
​
data
object
required
Example:
{
  "onlineAgents": 7,
  "availableAgents": 3,
  "queueLength": 4,
  "assignedToday": 28,
  "avgWaitTimeMs": 84500
}