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GET
/
api
/
escalation-dashboard
/
queue
List current escalation queue items
curl --request GET \
  --url https://your-instance.example.com/api/escalation-dashboard/queue \
  --header 'Authorization: Bearer <token>'
{
  "success": true,
  "data": [
    {
      "conversationId": "8c3d4e0f9a1b3c4d5e6f7a8b9c01",
      "contactId": "9d4e5f1a2b3c4d5e6f7a8b9c0d12",
      "contactName": "Alex Morgan",
      "contactPhone": "+14165550100",
      "automationId": "5f7b1c2e8a1d4e0012c3b4a5",
      "automationName": "Inbound Support",
      "queuedAt": "2026-05-18T14:25:31.000Z",
      "waitTimeMs": 331000,
      "hasAccess": true
    }
  ]
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Query Parameters

​
departmentId
string

Optional department filter. ADMIN/SUPERADMIN may pass any departmentId; DEPARTMENT_HEAD is implicitly scoped to their own department and any other value is ignored.

Response

Escalation queue returned

​
success
enum<boolean>
required
Available options:
true
​
data
object[]
required