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PUT
/
api
/
organizations
/
{organizationId}
/
escalation-settings
Update escalation settings
curl --request PUT \
  --url https://your-instance.example.com/api/organizations/{organizationId}/escalation-settings \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "maxUnresolvedChatsPerAgent": 5
}
'
{
  "success": true,
  "message": "Escalation settings updated",
  "data": {
    "maxUnresolvedChatsPerAgent": 5
  }
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

​
organizationId
string
required

Body

application/json
​
maxUnresolvedChatsPerAgent
number

Per-agent cap on concurrent unresolved chats before new conversations are queued instead of auto-assigned (default 3).

Response

Escalation settings updated

​
success
boolean
​
message
string
​
data
object